With Smartguide, Realworld’s next-generation AI assistant for Geo Network Management (Smallworld), we set out to do more than answer questions – we set out to create intelligent spatial actions.

To support that vision, we built the Smartguide Diagnostics Dashboard: a clear, actionable view into how Smartguide is performing, how it is being used, and where improvements the usage of GNM can unlock even more value.

Monitoring Smartguide Performance at a Glance

The Diagnostics Dashboard gives teams immediate visibility into Smartguide activity, with filters for environment and time range. This makes it easy to analyse performance across development, testing and production environments to track trends over time.

In the picture below, the Event Activity Over Time displays Smartguide interactions clearly, distinguishing between successful and failed responses. This display allows system owners and support teams to quickly identify patterns, usage peaks or potential issues.

Understanding Adoption and Usage

The Top Users (most active users) table displayed above provides insight into how Smartguide is being adopted across the organisation. By showing usage volumes and percentages per user or role, organisations can:

  • Identify frequent users and early adopters
  • Understand where Smartguide adds the most value
  • Recognise opportunities for onboarding or training

Smartguide ensures not just availability, but actively supports users where and when it matters most.

Turning Questions into Actionable Insights

A key strength of the Diagnostics Dashboard is visibility into the most common questions asked in Smartguide.

By analysing recurring queries, organisations gain insight into:

  • The topics users care about most
  • Areas where documentation or system knowledge may need improvement
  • Questions that expose gaps in underlying network or asset data

Full Conversation Transparency

The Conversation History display, as seen below, allows review of individual Smartguide interactions in detail containing:

  • Original questions
  • Its related responses
  • Timestamps and success rate

This level of transparency enables troubleshooting and validation.

Diagnostics – Bringing insight out
Smartguide – Enabling AI for real